faqs

You can contact us anytime by filling out the Contact Us form located at the bottom menu of each page.

Your order will take 14--30 days to arrive. You will receive an email once it has been shipped and the order has been fulfilled. If you have any questions about your order. feel free to email us anytime at info@aurajanelle.com

You can enter in your tracking number or your order # and email to see whatere you package is from our Order Tracking page

If the order has not yet been fulfilled and shipped, then yes, you can get a full refund. After the item has been shipped out, it cannot be refunded due to it being a single use product. If you have any issues with your order though, feel free to reach out and we can see what we can do for you!

Communication is what makes relationships work. :) - Reach out to us via our contact us page