FAQ's

Aura Janelle - Frequently Asked Questions

When can I expect my order?

Your order will take 14--30 days to arrive. You will receive an email once it has been shipped and the order has been fulfilled. If you have any questions about your order. feel free to email us anytime at info@aurajanelle.com

If I placed an order, can I get a refund?

If the order has not yet been fulfilled and shipped, then yes, you can get a full refund. After the item has been shipped out, it cannot be refunded due to it being a single use product. If you have any issues with your order though, feel free to reach out and we can see what we can do for you!